Fallo App movil
Buenas en la aplicación movil no me aparecen los registros de break. Saludos. 4 posts - 2 participants Read full topic
View ArticleEliminar usuario
Hemos eliminado un usuario que ya no esta en el empresa pero me sigue saliendo en los reportes. Como se quitan empleados que ya no trabajan en la organizacion? Saludos. 4 posts - 3 participants Read...
View ArticleCannot Download Report Record
Hi Please Help that we cannot download the record report We are from Indonesia Thanks & Regards, Denny 4 posts - 4 participants Read full topic
View ArticleSetup night shifts
I have an issue setting up a night shift, it seems the software takes any hour after 11 pm as a missing parameter. The working shift should be from 20:30 - 4:30 am. Is there a way to work this issue...
View ArticleRenaming an employee changes already stored punches
Hi, since we are often requested to change the card id assigned to the employees, we add users to Crosschex Cloud assigning to them, as the Employee Id, the same number of the card Id, so that we can...
View ArticleErrores en informes y App
Buenas, Tengo instalados varios dispositivos en varias empresas. En algunas ocasiones al sacar el reporte en excel no suma bien las horas trabajadas. Y la aplicacion movil suele fallar mucho y no...
View ArticleAllocate a shift to an employee
I can only allocate a shift for a week always and so on, not directly whole the year or few months. Then we get allert:"The time zone of the CrossChex Cloud system does not match your local system,...
View ArticleDelete test records
how to delete test records? 2 posts - 2 participants Read full topic
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Duplicate punches after one hour
Hi, we are currently facing an issue with 3 devices in our cloud. The problem, as the title says, is that whenever an employee punches, a record is automatically added for the same user with check...
View ArticleWrong schedule while create
After the time zone is changed when i try create new schedule, it put work hours from tuesday to saturday instead from monday to firday. I was trying change time zone but nothing change. Currently I...
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CrossChex Cloud #12 – CrossChex Cloud APP – Introduction & Download
Hi there, Welcome to our twelfth tutorial about the Anviz CrossChex Cloud! The main objective of this tutorial is to introduce our CrossChex Cloud APP and its advantages. CrossChex Cloud APP is an...
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CrossChex Cloud #13 – CrossChex Cloud APP – Log In as Employee
Hi there, Welcome to our thirteenth tutorial about the Anviz CrossChex Cloud! The main objective of this tutorial is to teach how employees can use their smartphone or tablet to manage their CrossChex...
View ArticleCrossChex Cloud remove device
Hello, I replaced our W1 Pro device and added it to CrossChex Cloud, how can i remove the old one? Thanks and regards Sergio 18 posts - 7 participants Read full topic
View ArticleCrossChex Cloud export records to CrossChex Standard
Hello, I still prefer CrossChex Standard reports, there is some way to export records from CrossChex Cloud into CrossChex Standard? Made an initial test and exported a xls file from CrossChex Cloud,...
View ArticleCrossChex Cloud API definition
Hi, We would like to be able to perform our own work hour calculations using the logs obtained via the API, but we are missing information. Is there any possibility to get employee schedules and...
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Can't export timesheets file
Hi, as the title says we can’t export the timesheets file from the cloud. For any department and research filter, the progress bar of the download remains stuck at 0%. We also tried from a different...
View ArticleProblemas con CrossChex Cloud
Buenas! Tenemos varios dispositivos EP300PRO que nos gustaría comenzar a usar en el sistema Cloud. Hemos realizado la configuración con código de usuario y contraseña de cloud en el dispositivo y...
View ArticleHora incorrecta
Buenas tardes, hoy nos está pasando que nos está genrando el registro con una hora de retraso. Bien sea a través de la APP bien sea a través de dispositivo. En ambos casos, tanto los móviles como el...
View ArticleHow to mark checking in and out on a device
My client is using single FaceDeep3 with CrossChex standard for attendance logging. Their shifts are not regular and they are open 24/7. Is there a way to set the device to mark checking in with a key...
View ArticleDevice Remove CrossChex Cloud
I have recently purchased a new W1Pro attendance machine device. I want to remove old device from CrossChex Cloud. Can you please help in removing the device. 1 post - 1 participant Read full topic
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